1. Spice Works 2.1
Centralized management tools, good ticketing system, used by 250,000 IT pros in 194 countries. Spiceworks has the IT features you need every day:
- Automatic PC and software inventory and IT asset reporting to simplify your job.
- Network monitoring and troubleshooting to keep things running smoothly.
- PCMagazine Editor Choice May 4, 2007
2. f2w Help desk Software
It's a helpdesk support system based on requests (some people call them tickets), with a simple web interface. Requests can be classified into categories and assigned a priority. Categories are associated with specific well-defined problem areas, and f2w helpdesk provides a way to maintain an expert knowledge base of problems and solutions based on request categories.