IT Service Management (ITSM) Strategy Templates

Download Free ITIL/ITSM IT Service Management Strategy Templates

1 Service Management Framework

1.1 Background
The IT community continually seeks to develop best practice IT management processes to improve IT services. Since 20XX IT has incorporated processes developed from the ITIL framework. In 2007 this work guided the introduction of the Service Management Framework v1.0. In 20XX progress will be made into incorporating ITIL version 3, the Service Lifecycle Approach, while supporting work to date on improving processes for Problem, Incident and Change Management and to further distinguish the Roles and Responsibilities of supporting teams.

1.2 Scope

1.3 Aims and Objectives of Service Management Framework Version 2

2 DEFINITION OF A SERVICE
3 PEOPLE, PROCESS AND TECHNOLOGY

4 PEOPLE
4.1 Service Sponsor
4.2 Service Owner
4.3 Service Manager
4.3 Capability Development
4.4 Service Team
5 PROCESS

5.1 Compliance
5.2 Key Performance Indicators
5.3 Reporting
5.4 Service Management
5.5 Restoring service
5.6 Change Management

6 TECHNOLOGY
7 THE ROLE OF THE SERVICE PORTFOLIO OFFICE (SPO)
8 THE ROLE OF THE PROJECT PORTFOLIO OFFICE (PPO)