Free Helpdesk Software for ITIL Compliance
1. Spice Works 2.1
Centralized management tools, good ticketing system, used by 250,000 IT pros in 194 countries. Spiceworks has the IT features you need every day:
- Automatic PC and software inventory and IT asset reporting to simplify your job.
- Network monitoring and troubleshooting to keep things running smoothly.
- PCMagazine Editor Choice May 4, 2007
2. f2w Help desk Software
It's a helpdesk support system based on requests (some people call them tickets), with a simple web interface. Requests can be classified into categories and assigned a priority. Categories are associated with specific well-defined problem areas, and f2w helpdesk provides a way to maintain an expert knowledge base of problems and solutions based on request categories.
3. MyHelpDesk
MyHelpdesk is a PHP/MySQL Helpdesk system appropriate for the Support Desk of small organizations. The system was originally based on the OneOrZero Helpdesk but with a different set of features.
4. Simple Helpdesk
Simple Help Desk Software is a php based help desk solution which uses Mysql as a datastore. The help desk software is a full customer service based web application which supports trouble ticket creation and management. The help desk is fully customizable in that you can add or remove trouble ticket status, priorities, and problem categories.
5. PHP Helpdesk
6. SysAid Free Help Desk Software
7. Free Trouble Ticket Software
9. QuickIntranet Help Desk Software
Any other suggestion?
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Great list of free helpdesk applications
It is a good list of helpdesk applications. I have personally tried Spiceworks and heldpesk pilot. I think I am more inclined towards helpdesk pilot. I originally found about the appliation from get php apps php application list.
Helpstream is customer support made simple
Helpstream is customer support made simple. Helpstream can be used for customer service & IT Help Desk. Helpstream integrates community collaboration, knowledge management and case management into a single application and workflow. With its advanced self-service and collaboration resources, it's designed to meet the needs of support agents and the customers, employees, and partners.
Have you seen BridgeTrak
Have you seen BridgeTrak ?
It would be a great addition to this list of helpdesk solutions.
Bridgetrak includes quite powerful ticket tracking and issue management abilities such as a web interface for submitting issues and viewing issue status, automatic issue escalation and notification of all persons involved, e-mail convertion directly into issues, skill based issue assignment, asset information storing, knowledgebase with differentiable access and more. In our company we've been using this solution for several years already. It meets all our needs.