Download Network Security Service Level Agreement (SLA) Sample Templates

Below sample service level agreement (SLA) for supporting security event feeds from network devices. This sample SLA is arranged between the network support team (NetEng) and the team to whom security monitoring is assigned (InfoSec).

The purpose of this document is to clarify support responsibilities and expectations. Specifically, it outlines:
- Services provided by NetEng to support network security event recording for monitoring and incident response

- General levels of response, availability, and maintenance associated with these services

- Responsibilities of NetEng as a provider of these services

- Responsibilities of InfoSec as the client and requester of these services

- Processes for requesting and communicating status of services

Source: Security Monitoring, 1st Edition by Chris Fry; Martin Nystrom